Banking

The following skill development programs are customized for the Banking and Financial Services industry to help

• Develop a qualified pool of candidates for positions in the local banking industry
• Tellers and customer service representatives develop excellent customer relations, sell products, and improve profit.
• Supervisors and team leaders become more effective in coaching and developing their team members.
• Improve operating efficiency through lean principles.
• Enhance financial responsibility among the public.

	Concepts Taught	Program Length
Tellers / Customer Service Representatives
Creating Stellar Customer Relations	Skills for developing the service mindset and behaviors that create customer loyalty, even after service failures.	16 hours in 4 hour segments
Microsoft Office (Level I)	Skills for increasing proficiency in Word, Excel, PowerPoint and Outlook	4 - 7 hours per program
Principles of Accounting, Introduction to Business	Basic Accounting and business functions	3 credit hours each
Selling Through Stellar Service	Cross-selling and upselling for people who don't really feel they are salespeople.	12 hour offered in 4 hour blocks
Supervisors/Team Leaders
Leadership and Communication Skills for Supervisors	Leadership for Teams, Personality Differences, Communication, Decision Making, Conflict Management.	24 hours in six 4 hour blocks.
Advanced Computer Skills	Advanced levels of Office applications Word, Excel, PowerPoint	4 - 7 hours per program
Lean for Service	Operational Improvement through waste reduction and efficiency	One Day
Supervisory Management Certificate	Business Basics, HR Functions, Supervisory Management, Computer Skills, Personal and Organizational Leadership	8 three credit hour courses
Pre-Hire Services for Tellers/Customer Service Representatives
National Career Readiness Certificate	Pre-hire assessment in reading, math and locating information	3 hours
Teller Training Certificate Program	Content under development for Bank Teller I and II; certificate Program	75 hours
General Public
Junior Achievement Program	Teaches high school students basic budgeting, credit, financial choices, fraud identify theft, insurance, investment, pay yourself first, saving, setting goals, spending	Five, one hours long sessions
Money Crunch	Offered in conjunction with Mason County Cooperative Extension Service, this program increases the financial knowledge of working adults